When you send out a campaign, contacts may occasionally reply to your campaign. These are always captured inside your account (unless these are toggled off - contact your Account Manager to disable reply tracking) and are also forwarded to your designated address inserted at stage 1 of the campaign build process.
Replies can be accessed from 3 places inside your account:
- Campaigns dashboard: Recent Replies
- Campaign reports: Overview
- Campaign reports: Send Summary
Campaigns dashboard: Recent Replies
- Hover over 'Campaigns' on the main navigation bar and select 'Campaigns'
- Select the 'Recent Replies' tab
Campaign reports: Overview
- Hover over 'Reports' on the main navigation bar and select 'Campaign Summary'
- Click on the name of the campaign that you want to view the replies for. (Find the campaign by scrolling through the list or using the search modal.)
- Scroll down to 'Campaign Interactions' and click on 'Replies'
Campaign reports: Send Summary
- Hover over 'Reports' on the main navigation bar and select 'Campaign Summary'
- Click on the name of the campaign that you want to view the replies for. (Find the campaign by scrolling through the list or using the search modal.)
- Select the 'Send Summary' tab near the top of the page
- Click on 'Reply Messages' on the menu on the left-hand side
