You have the option to export your data from your Wired Plus account. The data which you can export includes:

  • Contacts
  • Contact lists
  • Segments
  • Campaign reports
  • Survey reports

Please note: If you can’t see an option to export on the below pages this could be due to a permissions-based restriction on your account, please contact the account administrator to change this.

Exporting contacts

Select ‘Subscribers’ from the navigation bar and then select ‘Contacts‘ from the dropdown menu.

Then, click ‘Export‘ in the top righthand corner of the page. This will export all of your contacts in a CSV file format.

You will receive a notification once the export is complete, just click on the bell icon in the toolbar to view this.

Exporting contact lists

Select ‘Subscribers’ from the navigation bar and then select ‘Lists‘ from the dropdown menu.

From here, click on the name of the list you wish to export.

From the ‘List Overview’ page, click on the ‘Subscribers‘ tab.

Then, click ‘Export‘ in the top righthand corner of the page. This will export the contacts in the list in a CSV file format.

Exporting segments

Select the Subscribers tab from the main dashboard, then select ‘Segments‘ from the dropdown menu.

Select the segment you wish to export. Then, click ‘Export‘ in the top righthand corner of the page.

Exporting survey reports

Select the ‘Surveys‘ tab from the navigation bar.

Then, click on the name of the survey which you wish to export. 

From here, click ‘Export‘ in the top righthand corner of the page.

Exporting campaign reports

To export a campaign’s reports, select ‘Reports’ from the navigation bar and then select ‘Campaign Summary‘ from the dropdown.

From here, click on the name of the campaign which you wish to export the reports for.

To export the data found on the ‘Overview’ page, click on ‘Excel‘ at the bottom of the page.

You can also export the campaign reports for individual metrics, found under the ‘Send Summary‘ tab.

From the menu on the lefthand side, click on any of the following which you want to export:

  • Send List
  • Bounced Contacts
  • Dropped Contacts
  • Unsubscribed Contacts
  • Complained Contacts
  • Who Opened It?
  • Who Clicked a Link?
  • Who Did Not Open?
  • Reply Messages

From these pages, click ‘Export‘.

You can also export ‘Hot Prospects’ which you can find in the ‘Detailed Reports‘ tab. This shows you a list of which contacts have interacted with your campaign the most.

View and download your exports

To view a list of your account’s exports, click on the ‘Settings’ icon in the top right of your account and select ‘Exports‘ from the dropdown. 

You will then get a view of all your exports. You can download the files by clicking on the cog icon on the right of each file in the list.

Please note: Exports are only valid for two hours to keep your data safe, and they can only be downloaded once.

Remember: You will need to have the export permission enabled in order to export data from your account.

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