After previously using companies who only offered online helpdesks as a support channel, NP Structures found that slow, unclear support was having a detrimental effect on their marketing output. Employees found it frustrating and timely to create and send effective marketing campaigns.
NP Structures required a platform provider that would support them throughout their time as a client, from design through to strategy, analysis, and optimisation. They wanted a platform that was supported by a team of UK-based experts who could help them quantify their campaign results.
- Better on-hand support immediately improved email marketing
- Placed them in a position to grow long term